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Troubleshoot with Charter Spectrum Customer Service If you have a plan that suggests you have fast internet connection speeds available to you, you’ll want to find out if your numbers are adding up before contacting their customer service department. Charter Spectrum is no offering incredibly fast speeds up to 940 Mbps in select service areas. Depending on the plan you have, your optimal internet speeds can be relatively fast. Once you know your internet speed numbers, you’ll want to compare them to your contract with Charter Spectrum. Compare Your Speed with Your Charter Spectrum Contract Charter Spectrum also has this for its customers however, we recommend using a source that is not related to any payable services such as those listed above. Most internet providers also have websites designed to run speed tests on internet connections. Below are a few free services you can use to determine if you have slow internet: If you don’t have access to Google, sorry Apple fans, there are plenty of other free websites that will also perform speed checks on your internet connection. After the testing, Google will tell you if your speed is poor, average, good, or even lightning fast! This is a great way to get the inside scoop on your connection.
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All you need to do is type ‘speed test’ in the Google search bar, and you’ll immediately see the option to run its speed test. Many folks don’t know that Google offers a free speed test that is actually pretty fast and reliable. Knowing your speed connection rate shows you’ve already taken the initiative to find a solution. This is an ideal step to take before contacting Charter Spectrum customer service.
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When you turn on your laptop or PC and the internet seems to be lagging or, in some cases, barely exists, you’ll want to do a speed test to see what numbers are being generated. However, if you’re not getting the speeds they promise, then you have a case to bring to their attention.
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If you find that they match, you’re going to want to upgrade your plan.
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Speed – You don’t know how to perform a speed test on your internet connection (see below for free resources), and you probably have no idea what your Mbps even is.You should consider upgrading your router if that ends up being the leading source for your slow internet connection speeds. That $20 router isn’t doing you any favors. Router – Your router is outdated, or it’s a cheaper model that doesn’t perform well.We whole-heartedly agree this is why checking your plan against your speed is critical (see below for more details). However, we recognize that many of your devices are wireless and should perform well with your internet service. Having a direct line from your internet source to your computer is optimal for connection speeds. Connection – You’re not using a wired Ethernet cord for connection.Nobody should have to pay for a service that they are not receiving, and if this is you, then keep reading to find out about all your options.įirst, take a look at the most common reason’s your internet might be slow: If this sounds like your situation and you’ve been experiencing a poor internet connection with your Charter Spectrum service, there are things you can do to fix the problem.
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In fact, it’s downright frustrating! The same can be said for that movie or video you’re trying to stream the lagging and download times can be insane if your internet is super slow. This happens to the best of us, and it isn’t any fun. You’ve got your coffee made, and you just sat down at your desk to begin working only to find out the internet connection is terrible.